Telephone exchange - a way to ensure efficient communication in your company.
A telephone exchange is a modern way to efficiently handle telephone traffic and improve internal communication. It is often underestimated by companies and that is why we decided that this article should be on our blog!
Why is it worth having a telephone exchange in your company?
- Thanks to the telephone exchange, the call will go to the appropriate person and will be registered. A competent person will accept the case and make a good impression. Telephone switchboards will enable you to efficiently, automatically route calls to the appropriate department, account manager or person speaking a specific language.
- Thanks to CTI and CRM software compatible with the telephone and telephone exchange, the employee will be able to serve the customer professionally and efficiently.
- The ideal solution is the integration of a telephone exchange and software that will raise the quality of customer service to the highest standards.
- Do you care about the high quality of services provided? Telephone exchanges are equipped with high-quality systems for recording call content. Recording telephone conversations means safety, comfort and professionalism. This is especially important when placing orders by telephone. If the telephone conversation is recorded by the headquarters, you can always go back to it and check what arrangements or orders were made. This way you save time, money and improve the company's image.
- Do you need a customer contact center in your company? Call queuing, voice support, statistics of received and made calls? Telephone exchanges and ICT solutions are perfect for this.
- Are you constantly on the move and want to be in constant contact with your customers? By providing the client with one contact number, you can answer the call on the landline phone at your desk or on your mobile phone.
Make an appointment with us for a free consultation. We will discuss how to implement a new quality in your company that will speed up the implementation of your projects and meetings. We invite you!
Who uses telephone exchanges?
Pay attention to how employees of banks, telecoms and corporations forward calls between themselves. Respectable companies that have achieved market success use these solutions. There is nothing stopping you from implementing a telephone exchange.
Do you employ many employees? Give them the ability to forward calls using structured extensions. Provide them with an internal chat room through which they can discreetly consult each other during a telephone conversation with a client.
How much does a telephone exchange cost?
The telephone exchange can be purchased as a device in the company in the form of a one-time purchase or installments. Alternatively, the PBX can be purchased in the cloud - then the monthly cost ranges from PLN 50 for several phones (subscribers) and up.
What will you gain by choosing a telephone exchange?
- increasing sales by precisely guiding the customer through the purchasing process
- improving the quality of customer service thanks to the function of transferring the call to the appropriate department or specialist
- faster communication between the client and the company
- better communication between employees within the company, thus speeding up work and reducing errors
- possibility of connecting various telephones (analog wired and wireless, digital ISDN, system and VolP)
- measuring the effectiveness of their activities - depending on the selected model, the switchboards have the function of keeping call statistics and recording conversations
- purchase of a PBX in the form of a subscription - don't worry about additional devices in your company, just use the PBX in the cloud, put the phones on the desks and just call,
- possibility of ordering numbers from Poland and from around the world
What other functions do telephone exchanges have?
- Possibility to connect a doorphone or video doorphone to your telephone exchange. You can easily spot unauthorized persons entering the company premises. Integration of the control panel in such a way that your phone serves as a gate remote control.
- Business automation on your phone. The control panel can also serve as a simple access control system for your company. Open the door to your company using a proximity card that works with the door intercom controlling the door, gate or gate.
- Integration of the telephone exchange with relay and sensor modules, GSM gateways that can signal the status of sensors on system phones, send SMS notifications to the phone or control devices in your home or company. Thanks to the telephone exchange, you can very easily notify about a drop in temperature in the server room or control or control devices from your phone.
- High functionality in hotel and catering establishments. A hotel telephone exchange does not have to limit its functionality only to telephone calls to the reception or bar. You can also use our switchboards for wake-up service, verification of the room status (cleaned / not cleaned) or many other unusual functions.
- Many other additional features
Do you want to install a telephone exchange in your company? Contact us and we will take care of the rest!
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